Frequently asked questions
Can't find what you're looking for? Email us at info@embgig.com.
Buying designs
What file formats are available?
Sellers choose which formats to include in their ZIP, and every listing shows which ones it has: DST, EMB, PES, JEF, EXP, VP3, HUS, XXX and TBF. Use the format filter on the search page to find designs your machine can read.
How do I download a design after purchase?
After payment your design is immediately available in your Downloads library (under your account menu). Each file link is a secure, time-limited URL — if it expires before you download, simply revisit your library to generate a new one.
Can I use designs for commercial embroidery?
Yes. Every design purchased on Embgig includes a commercial-use licence. You can stitch the design onto products and sell those finished goods without paying any additional royalty or licence fee.
Can I get a refund?
Because digital files are delivered instantly and cannot be 'returned', all sales are final. If a file is technically defective, contact our support team and we will work with you and the seller to resolve the issue.
What if a design doesn't work on my machine?
Check that your machine supports the format listed on the design. If the format is correct and the file still won't load, contact support — we'll investigate with the seller and either provide a corrected file or issue a credit.
Do I get access to updated versions of a design I've purchased?
Yes. Your purchase entitles you to the product, not just the version at the time of purchase. If the seller releases an updated file it automatically appears in your downloads library at no extra cost.
Can I buy multiple designs in one order?
Yes. Add as many designs as you like to your cart and check out in a single transaction.
Custom digitizing
What is embroidery digitizing?
It's turning a picture, like a logo or a drawing, into a stitch file an embroidery machine can follow. A machine can't read a PNG or a PDF, so someone has to work out the stitches first.
Who is it for?
Anyone with artwork they want embroidered that isn't already in the shop. A business logo for uniforms, initials for a monogram, your own design for a garment.
What can I send?
A PNG, JPEG, WebP or PDF, up to 10MB. Only the digitizer who takes your job sees it, and it never appears anywhere public.
How much does it cost?
The price depends on the category you choose, not the size, and an Embgig service fee is added on top. You see the full amount before you pay.
What happens after I pay?
Your request goes on a board our approved digitizers work from. One of them claims it and has a deadline to deliver. If they miss it, the job goes back on the board for another digitizer. If none of them can take it on, we refund you in full, service fee included.
Where do I get the finished design?
In your downloads, with everything else you own. We email you when it's ready, and you can follow its progress under Digitizing requests in your account menu.
What if the file isn't right?
Open the request and ask for a review. You get one per job, it goes to the digitizer who made the design, and the request page shows the last day you can ask. For anything else, open a support ticket.
Payments
What payment methods are accepted?
We accept debit/credit cards and bank transfers via Paystack. The currencies and payment options available to you depend on your location.
Is my payment information secure?
Yes. Card details are entered directly on Paystack's secure payment page — Embgig never sees or stores your card number. All connections are encrypted with HTTPS.
In which currency are prices shown?
Prices are set in naira. If you're outside Nigeria, we show a converted price in your local currency as a guide, and you can change it with the currency selector in the header. At checkout you pay the naira amount, and your card provider handles any conversion.
Selling on Embgig
How do I become a seller?
Click 'Sell' in the header or visit /seller. Fill in the short application form with your store name, bio, and contact details. Our team reviews applications within 2–3 business days.
How much does Embgig charge?
Embgig's commission is 25% of each sale, so you keep 75% of the sale price in your wallet. On a ₦10,000 sale that's ₦7,500 to you and ₦2,500 to Embgig. There are no listing fees and no subscription fees.
When and how do I get paid?
Your earnings are credited to your Embgig wallet immediately after a sale. You can request a withdrawal to your bank account or mobile money wallet at any time, subject to a minimum withdrawal of ₦5,000. Each withdrawal has a flat ₦300 transfer fee, taken out of the amount rather than added to it, so withdrawing ₦5,000 puts ₦4,700 in your bank.
What file types can I sell?
You can sell any of the supported embroidery formats: DST, EMB, PES, JEF, EXP, VP3, HUS, XXX, TBF. Pack them together in a single ZIP file. When uploading, tick the formats you have included so buyers can see exactly what's in the file.
What are the requirements for design quality?
Every design is reviewed by our team before going live. We check that preview images are clear, dimensions and stitch counts are accurate, and the ZIP contains the formats declared on the listing. Designs that don't meet our standards are returned with feedback.
Can I update a design after it's published?
Yes. Upload a new version from your seller dashboard. Buyers who already own the design will automatically get access to the new version.
Is there an identity verification requirement?
Sellers who have withdrawn more than ₦100,000 lifetime are asked to verify their identity by submitting a government-issued ID. This is required to comply with financial regulations and protect everyone on the platform.
Can I take digitizing jobs as a seller?
You can ask to, from Seller Studio. We look at your store, and once we approve you, you can claim paid jobs from the digitizing jobs board. Saying no, or not being approved, changes nothing about selling your designs.
Account & general
Do I need an account to browse designs?
No — you can browse and search designs without an account. An account is required to purchase or download.
Can I be both a buyer and a seller?
Yes. Any registered user can apply to become a seller. Once approved, your account gains seller capabilities alongside your buyer access.
How do I contact support?
Email us at info@embgig.com. We aim to respond within one business day.